Frequently Asked Questions

We accept Visa, Visa Debit, Mastercard and American Express.

We recommend booking online in advance to guarantee entry. We do not have the facilities to process payments over the phone.

Cashless payment is preferred. For operational reasons some sites may not accept cash at this time.

We recommend booking online in advance to guarantee entry.

We can accommodate some walk-ups, but these are subject to on-site availability. When tickets are sold out online there will be no further walk-up tickets available at sites. We recommend booking online in advance to guarantee entry.

We do not offer group discount. When booking a group over 50 people, the booking must be split over two or more transactions as our current ticket limit per transaction is 50.

In line with best practice in the visitor attractions industry, visitors with disabilities are treated on an equal basis with all other visitors and entry is charged at the appropriate admission category rate - Adult/Concession/Child. Proof of disability is not required.

We recognise that some disabled visitors may need help to visit our sites and we offer free entry for accompanying carers, these can be added when making your booking. Please note this is limited to two carers per transaction. We recommend booking online in advance to guarantee entry.

Your tickets will be attached in your email confirmation as a PDF document. Please print your tickets and bring them with you for entry. You can also opt to collect your tickets on arrival and print them at the designated ticket collection points. We offer the option of an e-ticket for some of our sites, which you can either add to your Apple Wallet or print.

The following ticket categories are available for purchase:

• Adult (16-64yrs)
• Concession (65yrs+ and unemployed)
• Child (7-15yrs)
• Family (1 adult, 2 children)
• Family (2 adults, 2 children)
• Family (2 adults, 3 children)

Any children under 7 should also be added into your booking regardless of ticket type purchased. Children under the age of 16 must be accompanied by an adult.

Concession tickets require proof of age or unemployment. Please note this does not apply to students.

No, we are unable to post tickets. Tickets will be emailed to you.

Your email confirmation email should arrive shortly after booking. If you have not received this, please check your junk folder in the first instance. If you have not received this please contact info@edinburghcastle.info with details of your booking (name on booking, email address used and site visiting) and they will investigate and get back to you as soon as possible.

If the web page is not displaying correctly, we advise you to clear the cache/cookies on your browser then close the browser and reopen it. The ticketing page should now load correctly. If this doesn't work the date/time slot you wish may be sold out - please check for an alternative date/time.

If you cannot find your email confirmation please email info@edinburghcastle.info with your booking details (name on booking, email address used and site visiting).

All visitors aged 65 and over and UK visitors who are unemployed are eligible for Concession tickets. You will be asked to show proof of eligibility on arrival.

We do not currently offer a discount to students. However, Young Scot cardholders aged between 11 and 25 currently receive £1 entry to our sites. Tickets must be bought online in advance and applies to the cardholder only. You will need to show a valid Young Scot card on arrival at the site.

Current members of the British Armed Forces receive free entry to Edinburgh Castle, Stirling Castle and Fort George. Please make an online booking using HM Forces from the list of ticket types. You will need to bring a valid MOD 90 card when you arrive at site. Please note free entry only applies to the serving member.

The time on your ticket is when you should arrive on site for your visit. Please check our individual site listings for further information.

Not all sites have the facilities so if you have selected Print at Home as your delivery method, please print your tickets and bring them with you for entry. You can also opt to collect your tickets on arrival and print them at the designated ticket collection points.

Visitors arriving at our sites will have their tickets scanned for entry by staff.

No, the time shown is the earliest you can arrive, and you can arrive at any point within your chosen time slot.

We'll do our best to fit you in if we can, but if we've reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.

We make every effort to share up-to-date information about our sites, but in the event of severe weather, such as strong winds or snow, we may need to close at short notice. Closures will only happen when weather conditions pose a safety risk to visitors.

You can check our closures page for the latest updates. If you've booked in advance, we'll do our best to contact you via text or email to let you know about any cancellations. We recommend phoning ahead on the day of your visit, especially if severe weather is forecast as the situation may change quickly depending on conditions.

If we do have to close, all ticketholders will be contacted and refunds will be actioned automatically where applicable. If you have not received notification within 48 hours please contact info@edinburghcastle.info.

All tickets purchased are non-refundable as per our terms and conditions however if tickets are available for different dates then we can alter your existing booking. Please contact info@edinburghcastle.info with your booking details or fill out our refund request form.

If we have availability then yes, we can alter the date of your tickets, please contact info@edinburghcastle.info with your booking details.