Privacy Notice
This Privacy Notice explains how we collect, use, and protect your personal information when you use our ticketing website. We are committed to ensuring that your privacy is protected and that your data is handled in accordance with applicable data protection laws.
1. Information We Collect
When you purchase tickets or interact with our website, we may collect the following information:
- Personal Details: Name, email address, phone number, and billing address.
- Transaction Information: Details about the tickets you purchase, the date and time of your visit, and payment confirmation (we do not store full credit card details).
- Technical Data: IP address, browser type, device information, and browsing behaviour on our site, collected via cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your ticket bookings and deliver your e-tickets via email.
- To manage your booking, including contacting you about cancellations, reschedulings, or severe weather warnings.
- To respond to your customer service enquiries or refund requests.
- To improve our website functionality, customer experience, and to analyse site traffic.
- To prevent fraudulent transactions and ensure the security of our platform.
3. How We Share Your Data
We will never sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and business, such as:
- Payment gateways to securely process your transactions.
- Email service providers to send you your tickets and booking updates.
These third parties are bound by strict confidentiality agreements and are only permitted to use your data to provide the specified services.
4. Data Retention
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer required, it will be securely deleted or anonymised.
5. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
6. Your Rights
Under data protection laws, you have rights regarding your personal data, including the right to:
- Request access to your personal information.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information (the "right to be forgotten").
- Object to or restrict the processing of your personal data.
If you wish to exercise any of these rights, please contact us using the details below.
7. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All payment transactions are encrypted using SSL technology.
8. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal data, please contact our data protection team at info@edinburghcastle.info.
